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Returns & Refund

If you are not satisfied with your purchase, you can return your order within the following seven working days after delivery, according to the legal regulations of the Spanish Retail Trade Law.

Prior to return, you should indicate your intention of doing so by sending us an email. Maxvida will answer you specifying the precise instructions to return the product.

Products should be returned in their original packaging and should have their corresponding labels. We do not accept as exchanges or returns those products made-to-measure, and those that have been worn, washed or incorrectly maintained as well as those which have been mended or altered.

Delivery costs of returns are always paid by the consumer. Merchandise with no attached identification of the sender (order number, name, address…) will not be accepted as a return.

Reimbursement in the customer’s account, as a consequence of a return, will be effective within seven days from the reception of the returned merchandise.

A product return will produce a reimbursement equal to the product purchased price. If you ask for a product exchange, then those devolution costs are always paid by you and afterwards we will send you another product with no extra charge.

Responsibility, lawsuits and applicable law: Maxvida will not be considered responsible for breach of contract in case of stock rupture of product unavailability, forcé majeure, disturbance or partial or general strike, in particular of mail order or means of transport, floods or fires.

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